Triage Education and ED Consulting
Triage Education and Emergency Department Consulting.
Triage First: A world class leader.
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Whether you are investigating a triage education solution, looking for triage information, or have a need for point of entry process improvement for your emergency department, Triage First can meet your needs. Since 1997, our skilled educators and consultants have paved the way for lasting change by implementing programs designed to reduce risk, raise patient satisfaction, improve assessments and documentation, solve for staff empathy burnout, and a host of many other issues involved in that process called triage. Tight budget? No problem. We will work with you to tailor a program and service designed for your department and budget.
Triage First, as the recognized authority regarding emergency department triage education, was instrumental in developing and sustaining momentum (and ultimately acceptance) of a national implementation and standardization of a five-level triage acuity scale. Our professional staff of educators and researchers have contributed to the new edition of Emergency Nursing Standards (by ENA), authored nine chapters of Triage Nursing Secrets (by Lippincott), worked as a member of the ENA/ACEP Triage Task Force, been the guest speakers for thousands of attendees at national nurse and physician conferences, and a host of professional publications. Most of the Triage First educational content providers and consultants hold advanced nursing and health care administration degrees – all specializing in triage and point-of-entry processes. Partner with us to move your triage and point-of-entry processes forward, and we will honor our commitment to excellent patient outcomes. Inquire here. Triage Education and ED Consulting
I just wanted to write a quick note to tell you of the improvements in our department. Prior to beginning the Triage First education, our acuity scores were right around 53%. In the last few months we have seen our scores jump to 92% [accuracy]. Our patient satisfaction scores have improved dramatically! The nurses are actually excited about triage again. Patients will sometimes come back by triage on their way out to thank one of the nurses again.
Your thorough guidance and quality improvement tools provided an invaluable framework from which we were able to tackle a staggering amount of work. And your ability to articulate our needs to the executive leadership team was invaluable in getting the resources necessary to support our efforts. With your help, we have been able to make dramatic progress within the setting of a major departmental move, while being able to focus on our mission of providing uninterrupted, quality care for our patients throughout the transition. I want to thank you and your team for your excellence!
It is the best money we ever spent. Analysis provided by Triage First was right on target…Customers are happy, staff is happy, and administration is happy.