Client Comments
Triage First EDucation: Comprehensive Emergency Department Triage Course
"Without a doubt, this was the single best healthcare related training I've ever attended. It was relevant, comprehensive, informative and both [educators] present as true experts in the subject matter."
Scott Domingue, MBA, RN, CMSRN
Director, Emergency Services
"The course not only delivered excellent information that will better my triage ability, but re-energized my outlook on my nursing career. After nearly 30 years of nursing my attitude got a great adjustment which will make me excited about returning to work."
Suzanne Edick, RN
"It was taught by experienced nurses who have been in our shoes and our environment. Excellent educational tool for triage and also helps with coping in the ER on a daily basis."
Janice Dreher
RN, ED Supervisor
"This course gave me a whole new perspective on the triage process. I feel that my critical thinking skills will be greatly improved as a direct result of this course."
Diane Fleming, RN
"I wanted to share some good looking data. Our LWBS and LOS has dropped and stabilized dramatically since we instituted the triage first system in April. Also, our diversion hours are much less than last year. Finally, our patient satisfaction scores rose to 97% in the second quarter."
Susan Kill
Director of Emergency Services
"This class was 2 days of very pertinent information that our department needs to implement to facilitate the triage process to be more effective in providing better patient care.
Julie Wagaman, RN, CEN
Triage Specialist Course: Comprehensive Training for the Triage Educator
"I just wanted to write a quick note to tell you of the improvements in our department. [We] have taught 8 classes and approximately 110 nurses. Prior to beginning the Triage First education our ESI [accuracy] scores were right around 53%. In the last few months we have seen our [accuracy] scores jump to 92%. Our patient satisfaction scores have also improved dramatically. The nurses are actually excited about triage again. Patients will sometimes come back by triage on their way out to thank one of the nurses again."
Amy Hannickel, RN, CEN
A Triage Specialist Course Graduate
"As a director of an ED, and not being at the bedside daily, this course refuels my passion for emergency nursing and provides the tools to ensure my nursing staff is competent and efficient in triage."
Daniel Anthony, RN, BSN
Director, Emergency & Intensive Care Services
"Triage First's Triage Specialist Course was the most intense, informative, inspirational and life-altering nursing course I have ever attended."
Lynn Visser, RN, BSN, CEN
"The course has given me a sense of empowerment to facilitate quality and professionalism in the triage process, raising the bar with clear stepping stones on the path toward the goal!
Victoria Scott, RN, BSN, CEN
Clinical Educator
Consultation/Implementation
"The emergency department has become the new 'front door' of our hospitals, accounting for more patient visits and admissions than ever before. The incremental risk associated with this increasing ED traffic has caused us to focus first on the processes that impact patient flow, satisfaction and quality care. Triage First has proven to be a flexible and effective partner, helping us to address that top priority without which the rest of our risk mitigation strategy could not be successful."
Joseph Haas
V.P. Risk Management
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