
| Vol 2/Issue 1 ~ Triage First Quarterly Newsletter ~ Spring 2007 | |
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Two-Day Course Comments "Absolutely, positively awesome course!" "The instructors are dynamite!" "Their knowledge base, expertise, and professionalism clearly shine through." "Triage First's course will greatly add to my nursing practice. I sincerely thank you for that!" "Everything covered was nurse-driven – this class is for nurses, by nurses." "Two-day course is real world knowledge – now I can't wait to go to the Triage Specialist Course."
2007 Workshops St. Louis, MO May 8-9 Washington, DC June 19-20 More info
Triage First, Inc. info@triagefirst.com Website www.triagefirst.com Call toll-free (866) 369-8029
Triage Specialist Course Comments "The Triage Specialist Course was a wonderful complement to the 2-day course...taking triage concepts to new heights." "The best course I have ever taken – I have been a nurse for 39 years, 30 of them in the ED. At last we have a course that teaches a methodical method for triage!" "I have spent 30 of the last 32 years in emergency nursing. I've learned more from this course than any other course I've taken." "It offers practical situations and solutions to our real life emergency departments." "I feel it will positively impact our practice." "The course was excellent, realistic and applicable."
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Newsletter Contents
Front Page Welcome! Case Presentation Ask the Experts Literature & Research What's New at Triage First Triage First Services Triage First Services Triage First is a consulting and education firm that has spent the last decade providing comprehensive and innovative solutions for emergency departments across the nation. Comprehensive ED Triage Education Our education services are widely acclaimed, and we have seen evidence that if even one person in an ED has received our training, the culture of that ED can change. Our course is a true comprehensive model incorporating both live training and on-line modules. Triage First offers several options for our live presentations (available at your facility or at national workshops we hold in various cities throughout the year) We also offer a "facility-specific" tailored version of the live workshop and a more advanced five-day Triage Specialist Course. Customer Service Education Our very successful short program, "The Nature of the Beast," is perfect not only for ED staff invigoration and motivation, but also as a hospital-wide program, or as a keynote address for healthcare-related events. This two- to three-hour program explores issues that are healthcare-relevant: the obstacles that prevent caregivers from fulfilling the expectations of patients, significant others, and employers; "trigger groups"; empathy burnout; and the high calling of health care. Consulting Our specialty as consultants is the ability to provide in-depth analyses of ED point-of-entry processes, patient throughput and ED output processes, clinical expertise, customer-service and personnel issues, as well as the physical plant and much more. With our intimate knowledge of ED systems and best-practice solutions, and our expertise in state-of-the-art QI techniques, we can diagnose your ED's problems and provide a detailed prescription for success. Implementation Because most ED staff already have more on their plates than they can handle, Triage First offers a full ED CQI program, which includes onsite as well as "virtual" implementation services, project management, an ED CQI Toolbox course, and real-time Internet access to a facility-specific implementation website. For more information about any of our services, call the Triage First office toll-free at (866) 369-8029 or email us at info@triagefirst.com.
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