Two-Day Course
Comments

"Absolutely, positively awesome course!"

"The instructors are dynamite!"

"Their knowledge base, expertise, and professionalism clearly shine through."

"Triage First's course will greatly add to my nursing practice. I sincerely thank you for that!"

"Everything covered was nurse-driven – this class is for nurses, by nurses."

"Two-day course is real world knowledge – now I can't wait to go to the Triage Specialist Course."



2007 Workshops

St. Louis, MO
May 8-9

Washington, DC
June 19-20

More info



Triage First, Inc.

Email
info@triagefirst.com

Website
www.triagefirst.com

Call toll-free
(866) 369-8029



Triage Specialist Course Comments

"The Triage Specialist Course was a wonderful complement to the 2-day course...taking triage concepts to new heights."

"The best course I have ever taken – I have been a nurse for 39 years, 30 of them in the ED. At last we have a course that teaches a methodical method for triage!"

"I have spent 30 of the last 32 years in emergency nursing. I've learned more from this course than any other course I've taken."

"It offers practical situations and solutions to our real life emergency departments."

"I feel it will positively impact our practice."

"The course was excellent, realistic and applicable."

WELCOME: A Message from our President

Change and Growth

Rebecca McNair
RN, CEN, President

Just as triage is a process rather than a place, one's philosophy of triage and point-of-entry processes cannot be a static concept, but should be subject to the changes that arise when building on a foundation of patient-focused care.

Over the last ten years, Triage First has had the opportunity to present a persuasive argument for change and growth in the field of Emergency Department triage. We have certainly not been alone in this work. Other nurses and physicians have prepared and coordinated triage courses, created and improved triage acuity scales, published research and instructional literature and materials, and presented lectures at our professional organizations and conferences. Some have led hospital and even corporate initiatives to improve the processes and clinical skills associated with triage.

As the years have passed, one thing at Triage First has remained constant...change. It might have been nice if we could have just relied on our original two-day workshop; everyone could have benefited from it, and the important message of triage would have been spread throughout the world. The irony is that as we were trying to convince others that the triage process must grow to meet the demands of their facilities and their communities, it became apparent that Triage First also had to continually evaluate, improve, expand, and reassess our own services to meet the changing needs of our clients.

It has been our goal, even as we change and grow, to stay true to our original mission and vision—never compromising quality, patient safety, or caregiver integrity.

One reason we had to grow beyond our standard two-day education is that attending a lecture will never be enough to ensure competency. It is not enough when you take a course in nursing school, so why would we consider it enough when learning the art and science of triage? Along with hands-on experience, the mastery of any subject requires certain components: preparation, receipt of information, review, skills acquisition, implementation of skill sets, ensuring competency, and reevaluation. Triage First provides help in all these areas to meet your needs and those of the nursing community:

Preparation
We are promoting ENA recommendations for a Triage Position. We make available recommended background literature and require the reading of some of it as part of our Triage Specialist Course.

Receipt of Information
We offer workshops, online course modules, and professional organization presentations.

Review
We provide post-tests for all of our education programs

Skills Acquisition
We offer various triage tools – five-level acuity posters and pocket guides, as well as literature references and online practice scenarios.

Implementation of Skill Sets
Our ED CQI training course, implementation website, and PI tools provide help for those needing to implement changes.

Ensuring Competency
Develop resource nurses through our Triage Specialist Course, and enhance your QI chart review process with our Triage Acuity Guide (TAG).

Reevaluation
Ongoing education is available through our quarterly scenario subscription service, CONTACTS (Continuing Triage And Competency Training Series).

Our team at Triage First continues to work hard on the following goals:

• To promote standardization of point-of-entry and patient throughput processes
• To provide education and tools that help EDs reduce risk
• To provide education and tools that allow caregivers to make fewer mistakes
• To assist EDs with quality improvement through education and tools specifically designed to reduce variation (and, therefore, risk) in processes.

Triage cannot be viewed in isolation—it is integral to the entire patient journey, which includes all point-of-entry, throughput, and output processes.

We look forward to continuing to serve emergency nurses on the pathway to triage competency through strengthening both clinical skills and ED processes.




Copyright 2007 Triage First, Inc.