
| Vol 2/Issue 2 ~ Triage First Quarterly Newsletter ~ Summer 2007 | |
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Two-Day Course Comments "Absolutely, positively awesome course!" "The instructors are dynamite!" "Their knowledge base, expertise, and professionalism clearly shine through." "Triage First's course will greatly add to my nursing practice. I sincerely thank you for that!" "Everything covered was nurse-driven – this class is for nurses, by nurses." "Two-day course is real world knowledge – now I can't wait to go to the Triage Specialist Course."
![]() Something beautiful... Triage Specialist Course
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Newsletter Contents
Front Page Welcome! Case Presentation Ask the Experts Literature & Research What's New at Triage First Triage First Services Triage First Services Comprehensive ED Triage Education Our education services are widely acclaimed, and we have seen evidence that if even one person in an ED has received our training, the culture of that ED can change. Our program includes both live presentations and online testing and training modules. Education is available for both the ESI and CTAS five-acuity triage scales. Read more... Customer Service Education Our very successful short program, "The Nature of the Beast," is perfect not only for ED staff invigoration and motivation, but also as a hospital-wide program, or as a keynote address for healthcare-related events. This two- to three-hour program explores issues that are healthcare-relevant: the obstacles that prevent caregivers from fulfilling the expectations of patients, significant others, and employers; "trigger groups"; empathy burnout; and the high calling of health care. Consulting Our specialty as consultants is the ability to provide in-depth analyses of ED point-of-entry processes, patient throughput and ED output processes, clinical expertise, customer-service and personnel issues, as well as the physical plant and much more. With our intimate knowledge of ED systems and best-practice solutions, and our expertise in state-of-the-art QI techniques, we can diagnose your ED's problems and provide a detailed prescription for success. Read more... Implementation Because most ED staff already have more on their plates than they can handle, Triage First offers a full ED CQI program, which includes onsite as well as "virtual" implementation services, project management, an ED CQI Toolbox course, and real-time Internet access to a facility-specific implementation website. Read more... ESI and CTAS Wall Posters These colorful and comprehensive references are invaluable aids for users and teachers of the ESI or CTAS five-acuity triage scales. Read more... _____________________________________________ For more information about any of our services, call the Triage First office toll-free at (866) 369-8029 or email us at info@triagefirst.com. ![]() |