The Pathway to Triage Competency
Triage First's services work together to form a Pathway to Triage Competency, each one moving you further along than the previous.
The challenges within the emergency department must first be understood. The list is a long one and includes many important areas that need to be addressed. Some of these include:
- Rapid Triage
- Immediate Bedding
- Use of Protocols
- Determining Triage Acuity
- High Risk Patients
- Patient Safety
- System Processes
- Psychiatric Patients
- Critical Thinking Skills
- Patient Satisfaction
- Policies and Guidelines
- Caregiver Satisfaction
- Appropriate Disposition
- Assessment Skills
- Triage Concepts
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- Timely MSE
- Escalating Census
- Patient Flow
- Staff Safety
- Documentation Skills
- Wait Times
- EMTALA
- Staff Tunrover
- Door to Triage
- Triage to Physician
- Adult Clinical Expertise
- Peds Clinical Expertise
- Left Without Treatment
- Ongoing Competency
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Implement the Triage First Pathway:
Garner Executive Support
Educate and Inform
- Live comprehensive triage workshop
- Facility-specific education
- Online training modules
- Triage coaching and modeling
Establish Minimum Standards for Triage
Hardwire Best Practice
Quality Assurance Plan
- Chart audits and reviews
- Peer review system
Develop Resource Specialists
- Triage Educators
- Educator support service
- Online educator portal
- Core concept posters
- Annual course content update
- E-mail alerts
- Literature updates
Ongoing Competency Education and Evaluation
- CONTACTS (CONtinuing Triage And Competency Training Series) issued each quarter
- An ongoing training program that allows nurses to practice their decision-making skills
- Triage First Newsletter
- Free e-newsletter which includes case presentations, current literature/research, answers to common questions, and more.
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